Shipping Policy

All orders are processed within 3–4 business days after the order is placed. Processing times may vary during high-volume periods.

INTERNATIONAL SHIPPING

We offer tracked shipping worldwide. International shipping times include carrier transit and customs clearance, which are outside of our control and may occasionally cause delays.

Order cut-off time: 3:00 P.M. EST
Orders placed after the cut-off time will be processed the next business day.

Processing Options:

• Standard Processing – 3–4 business days

Processing time refers to order handling only and does not affect carrier transit speed.

ESTIMATED SHIPPING TIMES

• United States: 10–14 business days
• United Kingdom: 5–7 business days
• Singapore: 6–7 business days
• Australia: 5–10 business days
• Canada: 9–15 business days
• France: Delivery time varies
• Germany: Delivery time varies
• Denmark: Delivery time varies (where available)
• All other countries: Delivery times vary by destination

If you received a shipment notification, please allow 1–6 business days for tracking information to update.

Damages

Please inspect all packages upon delivery. If damage is noticed, either refuse delivery or accept the package and note “DAMAGED” on the carrier’s delivery record. Take clear photos of the package and product and contact us at hello@akemibaby.co within 48 hours of delivery so we can assist with a replacement or claim.

Lost Shipments

If tracking shows your order as delivered but you did not receive it, contact us immediately at hello@akemibaby.co. We will initiate a trace with the carrier and determine the best resolution on a case-by-case basis.

Exchanges & Returns

Please refer to our Returns & Exchanges Policy for full details. If you have any questions, feel free to reach out to our Customer Service team at hello@akemibaby.co.